Refund policy

REFUND POLICY

Last Updated: July 15, 2026

Thank you for shopping with Wellania. We want you to be satisfied with your purchase. This Refund Policy explains our return, refund, and replacement process.

Contact Information

If you have any questions regarding your order, please contact us:

Email: contact@wellania.com

Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, USA

Policy Overview

  • Return Window: 14 days from the date of delivery
  • Refund Processing: Within 10 business days after approval
  • Return Shipping: Paid by the customer unless the product is defective, damaged, or an incorrect item was received.

Order Cancellations

Orders may be cancelled within 2 hours of purchase by contacting our customer support team.

Once an order has been processed or shipped, it can no longer be cancelled. If you no longer wish to keep the product, you may request a return in accordance with this policy.

Return Eligibility

You may return your order if:

  • The return request is submitted within 14 days of delivery.
  • The product is unused, unopened, and in its original packaging.
  • You provide proof of purchase or your order number.

For health, hygiene, and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with unless they arrived damaged or defective.

How to Request a Return

To begin a return:

  1. Email contact@wellania.com with your order number and reason for the return.
  2. If requested, provide photos of the product or packaging.
  3. Our team will review your request and provide return instructions if your return is approved.
  4. Ship the item using a tracked shipping service.

Unless the return is due to our error, return shipping costs are the responsibility of the customer.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 10 business days.
  • Your bank or card issuer may require additional time before the refund appears on your statement.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

If approved, we will provide a replacement or full refund at no additional cost to you.

Lost Packages

If your package appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate and determine the appropriate resolution.

Processing Timeline

  • Return request submitted within 14 days of delivery
  • Returns inspected within 7 business days of receipt
  • Approved refunds processed within 10 business days

Return Address

Please do not return products without contacting us first.

Return instructions and the appropriate return address will be provided by our customer support team after your return request has been approved.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page along with the updated "Last Updated" date.